STAIRs
Access to Information (STAIRS)
What is STAIRs?
Social Tenants Access to Information Requirements (STAIRs) is a new government scheme designed to improve transparency and accountability in social housing. It gives tenants greater access to information about how their landlord manages homes, services, finances, performance, and decision-making.
The aim of STAIRs is to help tenants better understand how housing providers operate and to ensure they have the information they need to hold their landlord accountable for the quality of housing and services they receive.
What does STAIRs mean for tenants?
Under STAIRs, social housing landlords will be required to:
Publish key information about their organisation, services, performance, spending, and housing management.
Make information easy to find and access through a publication scheme.
Provide tenants with access to relevant information about the management of their homes and services.
Support greater openness, transparency, and tenant involvement in decision-making.
When will STAIRs be introduced?
Most of the information that we are required to publish under STAIRs is already available on the Wirral Methodist Housing Association's website. To make things easy, we've organised the information using the STAIRs categories below, including links to relevant pages on our website.
The scheme is being introduced in stages:
October 2026: Landlords must have a publication scheme in place, making key information routinely available to tenants
April 2027: Tenants will be able to formally request information that is not already published, subject to certain legal exemptions.
-
To support openness and transparency, we publish information about how our organisation is structured, governed, and how decisions are made.
Decision Making Processes and Policies
Complaints Prioritisation Policy
Tenant Meetings, Agendas and Minutes
Tenants Committee Minutes Feb 26
Tenants Committee Minutes June 25
Tenants Committee Minutes Feb 25
Tenants Committee Agenda June 2026
Tenants Committee Agenda Feb 2026
Tenants Committee Agenda Oct 2025
Tenants Committee Agenda June 2025
Tenants Committe Agenda Feb 2025
Why We Publish This Information
Publishing governance and decision-making information enables tenants to see how the organisation operates, how decisions are made, and how tenant views are taken into account. It supports the principles of transparency, accountability, and meaningful tenant involvement established through the STAIRs framework.
-
To support transparency and accountability, we publish information about how we manage our finances, spend our resources, and invest in homes and services. This helps tenants understand how rent and other income are used to maintain homes, improve services, and support the long-term sustainability of the organisation.
Annual Financial Statements and Reports
Procurement and Contract Management
Service Charge Information
Why We Publish This Information
Publishing finance and spending information helps tenants understand how the organisation manages its resources, makes financial decisions, and invests in homes and services. It provides assurance that funds are being used responsibly, supports accountability, and enables tenants to see how financial decisions contribute to delivering safe, quality homes and services.
-
To support transparency and provide assurance that homes are being managed effectively, we publish information about how we maintain, improve, and monitor the homes we own and manage. This helps tenants understand how we ensure our properties remain safe, compliant, and fit for purpose, both now and in the future. description.
Housing Stock Information.
Stock Condition Information
Repairs and Planned Maintenance Programmes
Building Safety and Compliance
Damp, Mould and Awaab's Law Compliance
Development and Regeneration Projects
Why We Publish This Information
Publishing housing stock management information helps tenants understand how their homes are maintained, how investment decisions are made, and how we ensure homes remain safe, compliant, and of a good quality. It supports transparency and gives tenants confidence that their landlord is effectively managing and investing in its housing stock
-
IT support openness and accountability, we publish information about our performance and the quality of the services we provide. This helps tenants understand how well we are performing, where improvements are being made, and how we are responding to tenant feedback and regulatory requirements.
Tenant Satisfaction Measures (TSMs)
Key Performance Indicators (KPIs)
Regulatory Performance and Compliance
Service Improvement Plans
Why We Publish This Information
Publishing performance information allows tenants to see how well services are being delivered, understand where improvements are needed, and hold us accountable for the quality of our services. This supports transparency, builds trust, and helps ensure that tenant feedback remains at the heart of service improvement.
-
To support transparency and help tenants understand the services available to them, we publish information about the housing services we provide, how these services are delivered, and how tenants can access support. This enables tenants to understand their rights and responsibilities and the standards they can expect from us.
Repairs and Maintenance Services
Anti-Social Behaviour (ASB) Services
Resident Engagement and Involvement
Support and Advice Services
Neighbourhood and Estate Management
Equality, Diversity and Accessibility
Why We Publish This Information
Publishing housing services information helps tenants understand the services available to them, how those services are delivered, and how they can access support, provide feedback, and influence improvements. This supports transparency, accountability, and meaningful tenant engagement, ensuring tenants are informed about the services that affect their homes and communities.
-
To support transparency and provide access to key information about how we manage our services, we publish a range of lists and registers. These documents help tenants understand our legal obligations, regulatory compliance, decision-making processes, and the records we maintain as part of managing homes and services.
Policies and Procedures Register
Board and Committee Membership Register
Register of Interests
Regulatory and Compliance Registers
Why We Publish This Information
Publishing lists and registers helps tenants understand how the organisation is governed, how decisions are made, and how we manage our responsibilities. It provides greater visibility of the information we hold, supports accountability, and enables tenants to access important records that demonstrate how homes and services are managed.
How you can access information
Tenants or their designated representatives can request information in writing; they do not need to mention STAIRs explicitly
Requests must identify the applicant, and providers are expected to assist in clarifying requests if needed
Providers must make reasonable efforts to obtain information held by third parties managing housing on their behalf
Tenants can nominate representatives to make requests or complaints on their behalf, provided the representative is identified to the provider