Damp and Mould
Condensation, Damp and Mould Growth
Awaab’s Law came into effect on Monday, 27th October 2025. It introduced set timeframes for social landlords to investigate and fix damp and mould, and other serious housing condition issues.
When you report damp or mould, here is what will happen:
We will visit your home within 10 working days of your report.
You will receive a report and action plan within 3 working days of our visit.
We will start the recommended works within 5 working days, and for complex cases, works must start within 12 weeks.
If it is an emergency, we will visit within 24 hours.
We know it is short notice, but please help us arrange the visit quickly so we can keep you safe.
Our repairs team will need to check all rooms for damp or mould.
We are always looking at ways to improve our services and will continue strengthening how we identify and act on hazards, especially for vulnerable residents.
We will keep in touch with you until you tell us that you are satisfied and that the problem has been fixed. But if you remain dissatisfied, you can use our complaints process to try to find a way to resolve the issue to your satisfaction.
If you have previously reported problems with damp, mould and condensation, and you don’t feel it has been sorted properly, please contact us. We will treat it as an official complaint and resolve the problem.