Tenant Satisfaction Measure
Tenant Satisfaction Measures (TSMs) have been brought in by the Regulator of Social Housing. TSMs are a way of comparing how landlords across the country are performing and to make sure that good quality homes and services are being provided. It also means landlords and social housing providers like us can be held to account when they need to do better for their customers.
Tenant Satisfaction Measures
What are Tenant Satisfaction Measures?
Tenant Satisfaction Measures (TSMs) have been brought in by the Regulator of Social Housing. TSMs are a way of comparing how landlords across the country are performing and to make sure that good quality homes and services are being provided. It also means landlords and social housing providers like us can be held to account when they need to do better for their customers.
For us, we see it as an opportunity to build your feedback and experiences into making our services better.
The survey’s different from the ones we do after you’ve had a repair, for example, they’re all about how you feel we’re doing in general. The measures help us to see what matters most to you and what we can improve on.
Click here for 2025/26 TSM results
Click here for the TSM Action Plan for 2025/26
Click here for End of Year Performance 2025/26